Privacy Policy

1.Who is responsible

2.Data we receive and store

• Identifiers from Discord: the IDs of servers, users, channels, roles and messages, and sometimes names, nicknames and avatars, so that features can work and be shown.
• Server settings: everything an administrator configures with commands and panels, including texts such as welcome messages, embeds, tags and ticket messages.
• Statistics and XP: for each member, per day and per channel, the number of messages sent (not their content), voice time, muted time and deafened time, plus XP and levels for text and voice.
• Casino: chip balance, daily reward streaks, boosts, statistics such as total wagered and won, achievements, and team membership.
• Moderation: warnings and other sanctions (reason, moderator, date), temporary bans and their end date, blacklists, forbidden roles, and the actions detected by anti-raid rules.
• Invites: which invite a member used, who invited whom, join and leave dates, invite counts and bonus invites.
• Roles: sticky roles and temporary roles (with their expiry date) attached to a member.
• Tickets: who opened, claimed, closed or reopened a ticket, and when. If a server enables transcripts, the ticket conversation is exported to a file.
• Other features: giveaway participants and winners, suggestions and votes, the author of a tag, the owner of a temporary voice channel, family relationships (partner, children), music playlists (name, tracks, share code).
• AFK status (time and reason) and previous usernames, which are kept by the Lumabot API so they work across servers.
• Backups: see the dedicated section below.
• Premium and payments: your Discord ID, email address and Stripe customer ID, and your purchases and the server each Premium plan is assigned to. For a Custom bot we also store its bot token and the credentials of its dedicated database, so we can run it.
• Technical data: error reports (command name, error and the IDs of the server, channel and user involved) and the standard access logs of the website's web server, which include your IP address.

3.Messages

• Backups: when a server creates a backup that includes messages, it saves the text, author ID, display name, avatar, embeds and attachment details of the latest messages of each channel, up to the limit of the server's plan.
• Ticket transcripts: only when a server turns them on, the conversation of a ticket is exported to an HTML file that is sent to the server's log channel and/or to the person who opened the ticket. A copy of that file may stay on our server.
• Deleted messages: the /channel snipe command keeps recently deleted messages in the bot's memory so moderators can see them. They are not written to a database and disappear when the bot restarts.
• Logs: if a server enables message logs, deleted and edited messages are posted by the bot in that server's own log channel on Discord.

4.The website

5.Why we use your data

• To provide the features that servers and members choose to use.
• To keep the Service secure, prevent abuse and fix bugs.
• To process payments and give you access to Premium and Custom plans.
• To answer your requests and comply with the law.

6.Who can see it and who we share it with

• Other people on Discord: features are visible by design. Activity cards and leaderboards show members' statistics to the server, the worldwide casino leaderboard shows rankings across servers, and the /member prevname command lets anyone look up the previous usernames Lumabot has recorded for a user.
• Server administrators and staff see the settings, logs, sanctions, tickets and statistics of their own server.
• Discord, which delivers the messages and commands the bot handles.
• Stripe, which processes payments and receives the information needed for a purchase.
• Music providers (Deezer, Apple Music, SoundCloud) receive the search or link you play with the music feature.
• Our hosting provider, which runs the servers where the data is stored, and our own error-tracking tool.
• Authorities, when the law requires it.

7.How long we keep it

• Server and member data is kept while the bot and its features are in use. Removing Lumabot from a server does not delete the data automatically, so that settings are back if you re-add it. You can ask us to delete it at any time.
• A backup and its files are deleted when the backup is deleted.
• AFK status is removed when it is cleared, and previous usernames and other records are kept until deleted.
• Deleted messages kept for /channel snipe stay in memory only.
• Payment records may be kept as long as the law requires.
• Server logs are rotated automatically and kept for a limited time.

8.Your choices

• Stop the collection: members can switch off the recording of their statistics and XP for their account with /member privacy, and server administrators can do the same for their whole server with /guild privacy. While it is switched off, Lumabot no longer records that activity, and the messages of accounts that switched it off are left out of backups.
• Ask for deletion: switching the collection off does not delete what was already collected. To have your data deleted, ask us at any time through the support server: https://discord.lumabot.eu. Server administrators can ask for the deletion of their server's data in the same way.

9.Your rights

10.Children

11.Security and transfers

12.Changes to this policy

13.Contact